Shipping, Duties & Tax Policy

Effective date: 22 August 2026

This policy explains the shipping, fulfilment, delivery, duties and tax arrangements for products purchased from Eman Khalifa through emansgallery.com, directly from Eman Khalifa in person, or through a third-party platform associated with emansgallery.com, where shipping or delivery is required.

1. Products Covered by This Policy

Products are fulfilled in two ways:

Products Dispatched From Eman Khalifa’s Studio

These include:

• original artworks;
• A4 mounted prints;
• A6 prints; and
• any other product stated to be dispatched from Eman Khalifa’s studio.

Products Fulfilled Through Printful

The following products are produced and fulfilled through Printful:

• canvas prints;
• framed paper prints; and
• merchandise.

Because Printful products are made on demand, their production, fulfilment location, delivery service and delivery timeframe may differ from products dispatched from Eman Khalifa’s studio.

2. Shipping Charges

Shipping costs are calculated and displayed at checkout before the customer completes payment.

For products dispatched from Eman Khalifa’s studio, the shipping charge is based on the delivery destination and the shipping rate applicable to the product.

For canvas prints, framed paper prints and merchandise fulfilled through Printful, the shipping charge is calculated based on the products ordered, the delivery destination and the available fulfilment and delivery options.

The customer will see the applicable shipping charge before completing the online purchase.

No separate shipping payment will ordinarily be requested after checkout. If the customer requests an additional or alternative delivery service, any additional charge must be agreed and paid before dispatch.

3. Delivery Availability

Products dispatched from Eman Khalifa’s studio can be delivered to most locations accepted at checkout.

Printful delivery availability depends on the product, destination, available fulfilment facility and Printful’s delivery network.

If checkout does not provide a delivery option for the customer’s address, the customer should contact Eman Khalifa at talk@emansgallery.com before attempting to complete the purchase.

4. Studio Processing and Dispatch

Products dispatched from Eman Khalifa’s studio are normally prepared and dispatched within 3–5 business days after payment has been accepted.

This period allows for inspection, documentation, protective packaging and preparation for collection by the delivery service.

Business days exclude weekends and applicable bank or public holidays.

If a particular product requires a longer preparation period, this will be stated on the product page or at checkout before payment.

5. Estimated Delivery Times for Studio-Dispatched Products

Following dispatch, the estimated delivery periods are:

• United Kingdom: 2–4 business days; and
• International destinations: 5–10 business days.

These delivery and dispatch periods are estimates. Exceptions may apply to particular products, destinations or delivery services. Any different or additional timeframe applicable to a specific product will be displayed on the product page or at checkout before the customer completes payment.

Delivery may also be affected by customs processing, remote-location restrictions, severe weather, courier disruption, public holidays or other circumstances outside reasonable control.

Unless a different timeframe has been displayed or agreed before payment, products will be delivered without undue delay and within 30 days of the online purchase.

6. Printful Production and Delivery Times

Canvas prints, framed paper prints and merchandise are made on demand through Printful.

Printful products are normally produced within 2–7 business days. Delivery time is additional and depends on:

• the product ordered;
• the available fulfilment location;
• the delivery destination;
• the delivery option available for the order;
• current production demand; and
• carrier and customs conditions.

The applicable estimate may be displayed on the product page or at checkout. Production and delivery estimates are not guaranteed delivery dates.

Printful may fulfil products from different facilities according to product availability and the customer’s destination.

7. Split Shipments

Products in the same order may be dispatched separately.

This is particularly likely where an order contains:

• both studio-dispatched and Printful-fulfilled products;
• different types of Printful products; or
• products fulfilled from different locations.

Separate packages may arrive on different dates and may have different tracking references. The shipping charge displayed at checkout will apply to the order as shown before payment.

8. Tracking

Where tracking is available, the customer will normally receive a dispatch confirmation containing a tracking number or tracking link.

Tracking information may take time to become active after the shipping label has been created.

For split shipments, the customer may receive more than one dispatch notification or tracking reference.

9. Delivery Address and Customer Information

The customer is responsible for providing a complete and accurate:

• recipient name;
• delivery address;
• postcode or postal code;
• email address; and
• telephone number where requested for delivery.

The customer should check this information carefully before completing payment.

Address changes cannot be guaranteed after an order has entered preparation, Printful fulfilment or dispatch.

The customer will remain responsible for additional direct costs caused by incorrect or incomplete delivery information supplied by the customer, including return, storage, address-correction and redelivery charges.

10. Unsuccessful, Unclaimed or Refused Deliveries

The customer is responsible for monitoring available tracking information and following any instructions issued by the delivery service.

If delivery is unsuccessful, the customer may be required to arrange redelivery or collect the package from the location specified by the carrier.

Where a shipment is refused, left unclaimed or returned because of information supplied by the customer, the customer will remain responsible for resulting direct costs, including:

• the original shipping charge;
• return shipping;
• storage charges;
• customs or handling charges;
• address-correction charges; and
• any additional redelivery costs.

Any refund that may become due will be assessed under the Returns & Refunds Policy after the product has been returned and its condition and associated costs have been determined.

11. Customs Duties, Import VAT and Local Charges

International orders may be subject to customs duties, import VAT, local taxes, brokerage charges, clearance charges or handling fees imposed by the destination country or delivery service.

Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customers should investigate the applicable import requirements and charges before purchasing.

Eman Khalifa does not control charges imposed by customs authorities, tax authorities or delivery services in the destination country.

If a customer refuses or fails to accept delivery because of unpaid duties, taxes or local charges, the original shipping charge will not be refunded. Return shipping, customs, storage, handling and related direct costs will be deducted from any amount otherwise refundable.

12. Delayed or Missing Deliveries

Delivery estimates are not guaranteed arrival dates.

If tracking has not updated or the order has not arrived within the expected period, the customer should contact talk@emansgallery.com and provide the order number.

Eman Khalifa will review the available tracking information and, where appropriate, contact the relevant courier or Printful.

Customers should not independently initiate a return, redirect or carrier claim without first contacting Eman Khalifa, unless the customer independently arranged the original carrier.

13. Loss or Damage During Outward Delivery

Eman Khalifa will not issue compensation, a refund or a replacement solely because loss or damage has been alleged. Any claim must be supported by satisfactory evidence showing that the loss or damage occurred before responsibility for the product passed to the customer.

The customer must report the issue to talk@emansgallery.com as soon as reasonably possible and should provide:

• the order number;
• photographs of the complete product;
• close-up photographs of the reported damage;
• photographs of the outer and inner packaging;
• photographs of the shipping label; and
• any other information reasonably required to investigate the claim.

The customer must retain the product and all original packaging while the matter is investigated.

Eman Khalifa may submit the evidence to the courier, fulfilment provider or insurer and may await relevant information from them before determining the claim.

No payment or other remedy will be provided unless Eman Khalifa is reasonably satisfied, following review of the available evidence, that loss or damage occurred while responsibility for the product remained with Eman Khalifa and that a remedy is due.

Eman Khalifa will seek reimbursement from the courier, fulfilment provider or insurer where appropriate. The outcome of that claim may be considered as evidence when assessing what happened, but it does not replace any responsibility that cannot legally be excluded.

For a Printful-fulfilled product, the customer must contact Eman Khalifa rather than attempting to return the product directly to Printful. Eman Khalifa will liaise with Printful regarding the reported delivery issue.

14. Responsibility During Delivery

Where Eman Khalifa or Printful arranges delivery using an offered or named delivery service, responsibility for the product remains with Eman Khalifa until the customer, or a person nominated by the customer, takes physical possession of it.

Where the customer independently arranges the original delivery using a carrier that was not offered or named as an option by Eman Khalifa, responsibility for the product passes to the customer when the product is handed to that carrier.

The customer will be responsible for pursuing any loss or damage claim against an independently selected carrier.

15. Returns and Refunds

Shipping and delivery are separate from the customer’s cancellation and return obligations.

Cancellation notices, approved return-delivery arrangements, return shipping costs, product-condition assessments, deductions and refund calculations are governed by the separate Returns & Refunds Policy:

https://emansgallery.com/policies/refund-policy

Customers must contact Eman Khalifa and receive the required return instructions before dispatching a return.

16. Contact

Questions about shipping, delivery, tracking, customs or a delivery problem should be sent to:

Email: talk@emansgallery.com
Website: https://emansgallery.com

The customer should include the order number in all order-related correspondence.

17. Agreement to This Policy

By making a purchase from Eman Khalifa—whether through emansgallery.com, directly from Eman Khalifa in person, or through a third-party platform associated with emansgallery.com—the customer confirms that they have read, understood and agree to this Shipping, Duties & Tax Policy.