FAQs | Eman Khalifa Contemporary Artist
Find answers to common questions about collecting original contemporary artwork by London-based artist Eman Khalifa, including authenticity, commissions, framing, shipping, delivery, returns and international orders.
Who creates the artwork?
All original artworks are created by Eman Khalifa. Her contemporary practice explores nature as a language of emotion through atmospheric realism, expressive abstraction, seascapes, landscapes, florals, still lifes and other psychologically immersive works.
Reproductions and merchandise feature Eman Khalifa’s artwork but may be produced and fulfilled by Printful, a third-party print and fulfilment provider.
What types of original artwork are available?
The collection includes abstract nature paintings, seascapes, landscapes, florals, geometric abstraction, still lifes, expressionist works and atmospheric realism. Works range from intimate studies and miniature originals to larger statement paintings.
Are the artworks original?
Products described as Original Artwork are one-of-a-kind works created by Eman Khalifa using oil, acrylic, charcoal, oil pastel, collage, mixed media and fluid-art techniques.
Canvas prints, framed paper prints, A4 mounted prints, A6 prints and merchandise are reproductions and are identified by their product format.
What is included with an original artwork?
Original artworks are signed on the front by Eman Khalifa and are supplied ready to hang. A Certificate of Authenticity is included with original artworks purchased online.
Once an original artwork is sold, that exact original will not become available again. Selected print formats or a related bespoke commission may still be offered.
Do you accept commissions?
Yes. Selected commissions are accepted depending on Eman Khalifa’s schedule and the suitability of the proposed project.
Commission enquiries can be submitted through the website or by emailing:
talk@emansgallery.com
Do you ship internationally?
Yes. Original artworks and other eligible products can be shipped to most international destinations, subject to courier availability, destination restrictions and any product-specific exceptions.
Any applicable restrictions or exceptional arrangements will be shown on the relevant product page or during checkout.
How is shipping calculated for original artworks?
The displayed price of an original artwork does not include shipping. After the artwork has been purchased, Eman Khalifa will email the customer with the exact DHL Express shipping cost based on the artwork and delivery destination.
The shipping charge must be paid separately before the original artwork is dispatched.
How is shipping calculated for prints and merchandise?
Shipping for A4 mounted prints, A6 prints, canvas prints, framed paper prints and merchandise is normally calculated and displayed during checkout.
Any exception applying to a particular product will be explained on its product page or during checkout.
Which products are fulfilled by Printful?
The following product formats are produced and fulfilled by Printful:
- Prints on canvas
- Prints on framed paper
- Prints on merchandise
Original artworks, A4 mounted prints and A6 prints are shipped directly by Eman Khalifa from the studio.
How long does shipping take?
Studio-shipped products are normally prepared and dispatched within the estimated timeframe stated in the Shipping Policy or on the relevant product page.
Printful products require production before dispatch, and their fulfilment and delivery times vary according to the product, destination and selected delivery service.
Delivery estimates are not guarantees. Delays may occur because of customs processing, courier disruption, adverse weather, peak periods or circumstances outside Eman Khalifa’s control. Any known product-specific exception will be stated on the product page or during checkout.
Will I be charged customs duties or import taxes?
International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country or its authorities.
These charges are not included unless expressly stated otherwise and remain the customer’s responsibility.
How are studio-shipped artworks and prints packaged?
Original artworks, A4 mounted prints and A6 prints are inspected and carefully packaged before leaving the studio. Appropriate protective materials and a suitable delivery service are selected according to the product and destination.
The condition of an original artwork and its packaging may be photographed or recorded before dispatch.
Can I track my order?
Tracking information will normally be provided after dispatch when tracking is available through the selected delivery service.
What happens if a studio-shipped product is damaged during outward delivery?
The customer must notify Eman Khalifa promptly and provide clear photographs of the product, packaging and visible damage.
Compensation for outward-delivery damage will be available only insofar as compensation is obtained from the responsible courier. The customer must retain the product and all packaging and cooperate with any evidence or claim requirements imposed by the courier.
Do you offer returns?
Eligible online purchases may be returned under the conditions set out in the Returns & Refunds Policy.
The 14-day return window begins when the online purchase is completed and payment is accepted. The customer must submit the cancellation request and dispatch the product without undue delay and within the 14-day return window, following confirmation from Eman Khalifa of the applicable return instructions.
In-person purchases are made after the customer has had the opportunity to inspect and agree to purchase the product and are not treated in the same way as eligible online returns.
How do I request a return?
Email talk@emansgallery.com within the applicable 14-day return window and include:
- Your full name
- Your order number
- The product you wish to return
- The date on which payment was accepted
- A clear statement that you wish to cancel and return the product
Do not dispatch the product until Eman Khalifa has confirmed the applicable return instructions and approved the return-delivery service.
Who pays for return shipping?
The customer is responsible for the full cost of returning the product and must use a secure and suitable delivery service approved in advance by Eman Khalifa.
The customer will remain responsible for any loss in value, damage or additional direct costs incurred in a product return.
How is the condition of a returned studio-shipped product assessed?
Eman Khalifa will inspect the returned product and determine whether it has been received in the same condition in which it left the studio.
Before returning the product, the customer must photograph its condition and packaging and follow all confirmed packing and delivery instructions.
If the returned product has sustained damage, alteration, deterioration or another change in condition, Eman Khalifa will determine the appropriate deduction and may provide photographs and an explanation of the damage, remedial work, additional costs or reduction in value.
What will be refunded for an approved studio return?
Where the returned product is received in the same condition in which it left the studio, an approved refund will cover the eligible product purchase price.
Outward shipping, return shipping and any other charges or direct costs incurred in arranging the return or making the product resaleable will not be refunded.
Approved refunds will be issued within 30 days.
How are returns for Printful products handled?
Canvas prints, framed paper prints and merchandise follow Printful’s applicable return and refund procedures.
Eman Khalifa can provide the relevant Printful contact or return information so that the customer can liaise with Printful regarding the product.
A customer refund can be calculated only after Printful has confirmed the return and its condition and has reimbursed Eman Khalifa. The customer’s refund will reflect the amount reimbursed by Printful, less any deductions or other applicable costs.
Where can I read the complete policies?
Please review the complete Shipping, Duties & Tax Policy and Returns & Refunds Policy before purchasing.
By making a purchase from Eman Khalifa—whether through emansgallery.com, directly from Eman Khalifa in person, or through a third-party platform associated with emansgallery.com—the customer confirms that they have read, understood and agree to the applicable policies.
Can I view artworks in person?
Selected artworks may be available to view at exhibitions, art fairs or by an agreed private viewing in London. Please contact Eman Khalifa to enquire about a particular artwork or viewing opportunity.
How do I stay updated on new works and exhibitions?
Follow Eman Khalifa on Instagram, Facebook and YouTube.
You can also subscribe through the website to receive news about original works, collections, exhibitions and releases.
Still have questions?
For additional enquiries, please email:
talk@emansgallery.com
